Free Download , by Andrew Miller
Free Download , by Andrew Miller
Move forward to be better in reaching brighter future! Everyone will certainly feel this smart word to find actual for their life. The dream, however that's not a dream. This is an actual point that individuals can obtain when they really can do the life well. To earn you feel effective to get to the future, some actions are required. One of the steps that you can go through reads, particularly guide.
, by Andrew Miller
Free Download , by Andrew Miller
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Product details
File Size: 1989 KB
Print Length: 267 pages
Simultaneous Device Usage: Up to 5 simultaneous devices, per publisher limits
Publisher: AMACOM; Special edition (June 11, 2014)
Publication Date: June 11, 2014
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B00HSUWLHU
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It is of especial interest the definition of the four components of Operational excellence and the point of view about optimizing speed, result of strategy aligned to tactics well supported by top talent with the right skills. The message here is that faster is not necessarily always better, something we may have questioned at a certain point in our careers but did not have the right arguments to support. Another high point is his approach to maximize profitability through innovation to –not all but– the best clients, emphasizing that innovation is a collaborative effort working in two fronts: First, via a formal innovation process to deliver innovative solutions to solve customer problems those customers may or may not be aware they have, and second fostering a culture that rewards risk taking and experimentation that does not penalize failure. All these themes are fully developed throughout the book, providing a good guidance about how to implement a successful Operational Excellence program in real life.
I love the word instantiation, which means taking the complex and making it simple.The remarkable thing about this book is the fact that Andrew is able to simplify this complex topic, make it fascinating and provide key insights for your dramatic success.This book will show you how to achieve Operational Excellence by:* Attracting and retaining top talent* Ensuring strategic and tactical alignment* Driving innovation and collaboration* Enhancing customer engagement and retentionAchieving all of these by optimizing speed and maximizing profitability. .Read this book and you will bring Operational Excellence and transformational success into your own organization!
The author emphasizes the shift from tools and techniques dependent to a holistic approach with emphasis on people and culture. The examples of 3M, IBM etc to support the above argument are quite generic and do not reveal the how part of the transformation. These examples could have been further researched and in more details. Overall a decent effort.
What’s the problem with Lean Manufacturing? What’s the problem with Six Sigma? Easy they do not include people. They take into consideration only processes rather than people they are only a small component of Operational Excellence rather than the entire solution.According to Andrew Miller in his new book, Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits across the Organization, “Operational Excellence is about empowering employees to use judgment on the front lines. But often an organization uses methodologies that preclude having to use judgment. The methodology (Lean or Six Sigma) becomes a crutch.†And to me said methodology creates a “leave your brains at the door†mentally when it comes to people. And this is why I love this book.Full disclosure I have always been vehemently against any process methodologies that attempt to “lobotomize and “robotize†people. I am a great believer in people and t her amazing things that they can accomplish. I have always believed that Six Sigma, Lean and every other theory of the month ideologies were bad for business so that is why I am in full agreement with Andrew Miller. And if you feel the same way I do then you will too.When I saw this book come across my desk my first reaction was “Oh, oh here comes the next version the latest ideology of the month,†but once I opened the book I honestly could now put it down. This guy makes sense. This guy has brought the people to the table which is what has always been needed.Miller had me from the very first paragraph when he writes, “Operational Excellence is the relentless pursuit of doing things better. It is not a destination or a methodology but a mindset that needs to exist across and organization. Operational excellence is not about perfection or performing activities. It is about dramatic improvements and financial growth.â€I believe that the author has it right when he says, “Fix the process then implement the technology.†So many times we want to implement new technology into a flawed process. It just does not work. If the basic structure is not sound then technology will only allow you to make “bad decisions faster†Why don’t people get that?One of the biggest problems with programs like Lean is that they want to treat everything as though they are the same. They assume that the people are the same and even the customers are the same; which of course they are not.“Instead of focusing on standardization, organizations need to focus on customization. Every customer is different and requires a different solution. Organizations need to focus on learning more about their customers and on collaborating with them to provide the best solutions.†And to that I say a big Amen and thank you to Andrew Miller.If you agree with what the author is saying in his book then you need to read it to get the facts and strengthen your arguments against the “Leaners†in your organization. And if you find yourself not agreeing with his theories then you’d better get out there and get this book right now because it’s critical to you, your career and your organization that you see the light, and sooner rather than later.
When you say you're "Redefining" a phrase like "Operational Excellence," you're really hanging yourself out there and opening yourself up to criticism and debate.But Andrew nailed it.The best part? The book contains very little theory. Instead it's jam packed with pragmatic and useful information.Andrew has an incredible way of packing loads of applicable tidbits into almost every paragraph.My favourite chapter was the one called "Acquiring and Keeping the Customers You Want." Too many organizations have a poor understanding of how to care and nurture their existing client base, Andrew gives you loads of useful strategies and tactics to help with on-boarding customers, to knowing which customers to fire.I often highlight a couple lines out of an entire book, but in this book I found myself highlighting things on almost every page.This is a powerful book and I know it will be incredibly valuable in my consulting practice working with various executives and organizations. I'll be recommending this book to all of my clients truly looking to maximize performance and increase profits.
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